Questions Answered
Everything you need to know about our products, process, and service. If you cannot find your answer here, our concierge team is always available.
Genuine sheepskin is still coated with a layer of natural lanolin (oil) which is naturally self-cleansing, so your feet will not be sweating or making the wool smell. To protect the outside, spray with 2 layers of suede protector. Depending on the style of slippers you choose, there are many ways to keep them clean, from dry carpet or cleansing powders to washing them in the machine on the wool-cycle (cold wash).
We aim to dispatch all orders within 2-3 business days. Delivery within South Africa typically takes 3-5 business days thereafter. International orders may take 7-14 business days depending on your location.
Yes. Sheepskin is a natural, hypoallergenic material that has been used for centuries in baby products. It regulates temperature naturally, keeping babies warm in winter and cool in summer.
Yes, we recommend ordering your standard shoe size. Our slippers are designed to accommodate the natural thickness of the sheepskin lining. If you are between sizes, we suggest sizing up for a more comfortable fit.
We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Custom orders are non-refundable. Please contact our team to initiate a return.
Yes. We love bringing unique visions to life. Custom orders are available for most of our product categories. Please reach out via our contact page with your requirements and we will provide a quote and timeline.
All of our sheepskin is ethically sourced from farms in the Karoo region of South Africa. The skins are a byproduct of the mutton industry, ensuring nothing goes to waste. They are then tanned and dyed using eco-friendly methods by small family businesses in the Cape.
With proper care, our sheepskin products can last many years. Genuine sheepskin is naturally durable and resilient. Many of our customers report their slippers and rugs lasting well over a decade with minimal maintenance.
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Our team is available to provide personalized assistance with any inquiries about our products or services.
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